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Business Etiquette Skills Workshop

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:


•     You met someone important and had no idea what to say or do?

•     You spilled soup all over yourself at an important business event?

•     You showed up at an important meeting under or overdressed?


Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.


Workshop Objectives:


• Define etiquette and provide an example of how etiquette can be of value to a company or organization.

• Understand the guidelines on how to make effective introductions.

• Identify the 3 C’s of a good impression.

• Understand how to use a business card effectively.

• Identify and practice at least one way to remember names.

• Identify the 3 steps in giving a handshake.

• Enumerate the four levels of conversation and provide an example for each.

• Understand place settings, napkin etiquette and basic table manners.

• Understand the meaning of colors in dressing for success.

• Differentiate among the dressy casual, semi-formal, formal and black tie dress code.


For more information or to reserve your spot in this workshop, please contact:


Sharon Varga

P : 204-984-9480 ext 387



James Connery

P : 204-984-9480

C : 204-880-5455




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